当前流程状态 · refund

yaml 源（只读预览）

id: refund
name: 退款流程
trigger:
  intents: [退款, 申请退款, 想退款, 退钱]
timeout: 30m
steps:
  - id: collect_identity
    type: ask
    prompt: "请提供：注册手机号 或 注册邮箱"
    validate:
      any_of:
        - regex: '^1[3-9]\d{9}$'
        - regex: '^[^@]+@[^@]+\.[^@]+$'
    store_as: user_contact
  - id: verify_identity
    type: call_skill
    skill: account/lookup
    integration: ytk-api
    on_result:
      branch:
        - if: "{{result.status}} == 'banned'"
          goto: escalate
  - id: collect_order
    type: ask
    accept:
      - regex: '^YTK\d{17}$'
      - type: image
        via_skill: ocr/extract_order_id
  - id: query_order
    type: call_skill
    skill: orders/query
    integration: ytk-api
  - id: ask_reason
    type: ask
    validate: { min_length: 5 }
  - id: confirm
    type: confirm
    prompt: "..."
  - id: create_ticket
    type: call_skill
    skill: tickets/create
    integration: ticket-system
    on_result:
      store_as: ticket
  - id: done
    type: say
    message: "工单 #{{ticket.id}} 已提交..."